At myskillstest.com, we strive to provide a seamless and satisfactory experience to our users. This Refund Policy outlines our guidelines and procedures for requesting refunds related to the use of our online assessment portal ("Portal").
Eligibility for Refunds:
1.1 Paid Services: This Refund Policy applies to users who have purchased paid services, such as exam registrations, assessment packages, or other premium features available on the Portal.
1.2 Timeframe: Refund requests will only be considered if they are submitted within 30 days from the date of the initial purchase.
1.3 Reason for Refund: Refunds may be granted in the following circumstances:
Technical Issues: In the event of system failures, service interruptions, or other technical issues that prevent users from accessing or completing their assessments. Duplicate Purchases: If a user accidentally makes multiple purchases of the same service within a short period, we will refund the duplicate payment(s).
Refund Process:
2.1 Submitting a Refund Request: Users who meet the eligibility criteria can submit a refund request by contacting our customer support team through the designated communication channels provided on our website.
2.2 Information Required: To process a refund request, users will be required to provide the following information:
Full name and contact details used during the purchase. Proof of purchase, such as the transaction ID, receipt, or any other relevant documentation. A detailed explanation of the reason for the refund request.
2.3 Refund Evaluation:
Each refund request will be individually reviewed and evaluated by our customer support team. We may require additional information or clarification from the user to properly assess the request.
2.4 Refund Decision:
Refund Decision: Once the refund request is evaluated, we will notify the user of our decision regarding the refund. If approved, we will initiate the refund process promptly.
3.Refund Methods:
3.1 Original Payment Method: Refunds will generally be issued using the same payment method used for the initial purchase. If this is not possible, we may request alternative payment details from the user.
3.2 Refund Amount: The refund amount will be equivalent to the original purchase price, minus any applicable processing fees or charges imposed by third-party payment processors.
3.3 Processing Time: The time it takes for the refunded amount to be credited back to the user's account may vary depending on the payment method and financial institutions involved. We will make reasonable efforts to process refunds in a timely manner.
4. Non-Refundable Items:
4.1 Free Services: Any services or features provided on the Portal without charge are not eligible for refunds.
4.2 Unauthorized Usage: Refunds will not be granted for any charges resulting from unauthorized usage of the user's account or failure to adequately protect their account credentials.
5. Changes to the Refund Policy:
myskillstest.com reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Users are encouraged to review this policy periodically for any updates.